For a discount: ENDLESSVIP

Help and FAQ

Below you will find the most frequently asked questions from our customers. If you have other questions,
email us at info@endlessluxuryshop.com

Free delivery for all orders of $150 or more for the Quebec region. Orders are processed and shipped within 48 hours on business days. On rare occasions there may be delays in deliveries, unfortunately there are situations beyond our control. The delivery rate is calculated at checkout. Please note that delivery outside of Canada may result in additional delays, customs fees, and taxes. Endless Luxury will not be responsible for these additional fees and delays. Customs fees and taxes will be the customer's responsibility. IMPORTANT: In the event that the customer provides incorrect shipping information, the customer will be responsible for any additional delays and additional fees incurred by reshipping. Once your order has been shipped, we are not responsible for any lost, stolen, or damaged packages. Once the package is in the carrier's care, it becomes their responsibility. In case of any issues, we recommend contacting the carrier directly with the tracking number provided. However, if you need assistance, we will be happy to help you open a claim with the carrier. No refunds will be accepted.

Although your order is inspected before shipping, double check upon receipt that everything is in perfect condition and that your requested order has no item errors.

Our return policy extends to 5 days following receipt of your shipment. You therefore have 5 days to request a return/exchange upon receipt of your purchase. Returns and/or refunds are only accepted if an error on your order was made by our team. Did you order a choice too quickly or by mistake? We can accept certain exchanges within the same time frame above, however, the costs for the return and for the delivery of the exchange will be at your expense. You will need to present your proof of purchase. Your item must also be in the same condition as sent. It must be in its original case, neither worn nor broken: in excellent condition. (Our products and packaging) To send your request, contact us via info@endlessluxuryshop.com. We will verify your request and if accepted, you will receive a shipping label and necessary return instructions. For any questions, contact us. No returns can be accepted without sending your request by email. When your shipment is received and accepted, you can proceed to purchase your new order. To receive a refund, we will contact you to confirm whether it is accepted or not accepted. You will automatically receive a refund on your purchase method during your transaction. It may take time for the balance to return to your account depending on the terms of your bank or credit card. Certain conditions apply. We cannot accept returns on items on promotion or purchased with a gift card.

Les données personnelles recueillies par Endless Luxury (numéros de téléphone, adresses, courriels et autres renseignements) sont utilisées uniquement pour l'envoi de communications promotionnelles et marketings liées à la marque. Vos informations demeurent strictement confidentielles.

En vous abonnant aux communications marketing d'Endless Luxury, vous acceptez de recevoir des messages promotionnels par SMS et autres canaux. La fréquence varie. Des frais standards peuvent s'appliquer selon votre opérateur. Vous pouvez vous désabonner en tout temps en répondant STOP.

1. Choose your lengths and apply adhesive mascara (Bond) to the base of your natural eyelashes (from below like applying mascara) 2. Take your bouquets one at a time and adjust to hold them by the tip. Come and place each bouquet under your natural eyelashes (not on the skin) from the base of the bouquet. Using the tweezers, pinch the bouquet with your natural eyelashes. 3. Apply sealant with the tip from below the base to the middle of the natural lashes - You can also apply it from above without touching the tips of the clumps.

Our magnetic strips are reusable. You must keep them in their original case and remove any excess tracer that may accumulate on the magnets. On average, they can be used up to 30X. Our bouquets with the DIY technique are also reusable. Preserve and clean your used bouquets and reuse them 2 to 3 additional times.